Need to Return a product?

To return a product at JellyStone Photography, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at returns@jellystonephotography.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: (925) 803-1565
Monday - Friday: 8 a.m. - 7 p.m. PST
Saturday: 11 a.m. - 6 p.m. PST
By e-mail: returns@jellystonephotography.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item Stock (SKU) number
- Nature of the problem

In general, JellyStone Photography accepts returns on merchandise from select manufacturers within 30 days. However, JellyStone Photography reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS.
  Customers are responsible for all shipping charges back to JellyStone Photography on returned items, and JellyStone Photography will
  pay the shipping charges on the replacement of damaged item(s) going back.

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at JellyStone Photography discretion.